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Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect when you use our services, why we collect it, how we use and share it, the choices you have, and how to contact us about your data. Please read it carefully before using our site or creating an account.

1. Legal status

We operate under a license issued by the Malta Gaming Authority (MGA). Our operator is L.C.S. Limited, a Malta-registered company. Where applicable, we comply with the data protection and regulatory obligations required by the jurisdictions in which we operate.

2. Registration and account information

When you register an account with us we collect personal data that is necessary to provide our services and to meet regulatory requirements. This typically includes:

  • Contact details: your name, email address and postal address;
  • Identity and verification data: date of birth and documents or information needed to verify your identity and address where required by law;
  • Account credentials and preferences: username, password, language and marketing preferences;
  • Device and connection data: IP address, device identifiers, browser type and basic location information for security and geolocation checks;
  • Play and activity data: game history, session times and other activity needed to operate and improve our services.

We use this data to create and manage your account, to verify identity where required by regulation, to prevent fraud and abuse, and to provide customer support.

3. KYC, identity verification and lawful bases for processing

To meet legal and regulatory obligations we may ask you to provide identity documents and proof of address. The lawful bases we rely on include:

  • Performance of a contract — to provide and operate your account and related services;
  • Legal obligations — to comply with anti-money laundering, age verification and other statutory duties;
  • Legitimate interests — to prevent fraud, to keep our services secure, and to improve and manage our business;
  • Consent — where you have agreed to receive marketing communications or other optional services.

4. How we use your personal data

We process personal data for the following purposes:

  • Account administration and identity verification;
  • Providing customer service and responding to your requests;
  • Security, fraud prevention and risk management;
  • Legal and regulatory compliance, including reporting and record keeping;
  • Service improvement, analytics and internal research to maintain and enhance our site and offerings;
  • Marketing and promotions, where you have given consent or where we have a legitimate interest and you have not objected;
  • Profiling to personalise offers and rewards (for example VIP programme and promotions), where permitted and subject to your rights described below.

5. Cookies and tracking technologies

We and our service providers use cookies and similar technologies to operate our site, to remember your preferences, to analyse usage and to deliver personalised content. You can control cookie settings through your browser; please note that blocking certain cookies may affect the functionality of the site.

6. Sharing and disclosure of personal data

We only share personal data in limited circumstances and with appropriate safeguards. Typical recipients include:

  • Third-party service providers who process data on our behalf (for example hosting, identity verification, analytics, customer support and marketing platforms);
  • Game providers and other partners that require limited data to provide or integrate their services into our platform;
  • Regulatory, tax or law enforcement authorities where required by law or to protect our rights;
  • Affiliated companies and business partners involved in joint services or promotions, where relevant.

We ensure that any third party receiving personal data provides sufficient guarantees to implement appropriate technical and organisational measures to protect your data.

7. International transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). Where transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, to protect your personal data to a standard comparable to that required under applicable data protection law.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this policy, to meet legal and regulatory obligations, and to resolve disputes. Retention periods may vary depending on the nature of the data and legal requirements; where possible we apply deletion or anonymisation once data are no longer required.

9. Your rights under data protection law

Depending on your jurisdiction, you may have the following rights in relation to your personal data:

  • Right to access the personal data we hold about you;
  • Right to request correction of inaccurate or incomplete data;
  • Right to request erasure of your personal data in certain circumstances;
  • Right to restrict or object to processing based on legitimate interests;
  • Right to data portability where processing is based on consent or on performance of a contract and is carried out by automated means;
  • Right to withdraw consent where processing is based on consent;
  • Right to lodge a complaint with a supervisory authority if you consider our processing of your data breaches applicable data protection law.

To exercise any of these rights, please contact us at [email protected]. We may request proof of identity before responding to ensure your privacy and security.

10. Profiling, automated decisions and marketing

We may use automated tools to analyse activity and to personalise offers, to assess eligibility for promotions, and to operate loyalty or VIP programmes. Where automated decisions have a legal effect or produce similarly significant effects, you have the right to request human review and to challenge the decision. You may opt out of direct marketing at any time by changing your communication preferences in your account or by contacting us.

11. Security of your data

We implement technical and organisational measures to protect personal data against unauthorised access, loss, misuse and alteration. These measures include access controls, encryption where appropriate, staff training and regular security reviews. While we strive to protect your information, no system can be guaranteed entirely secure; please take care to keep your account credentials confidential.

12. Children and age restrictions

Our services are intended for adults only. You must be at least 18 years old (or the minimum legal age in your jurisdiction) to register an account. We do not knowingly collect or retain personal data of children. If we become aware that we have collected data relating to a person under the applicable minimum age, we will take steps to delete that data without undue delay.

13. Third-party sites and providers

Our site may contain or link to content provided by third parties, including game vendors and social platforms. Those third parties have their own privacy practices. We encourage you to review the privacy notices of any third party before providing them with personal information.

14. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on our site with an updated effective date. Where required by law, we will notify you of significant changes and, if necessary, obtain your consent.

Contact

If you have questions, concerns or requests about this Privacy Policy or our handling of your personal data, please contact us at [email protected].