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Responsible gambling

We want you to enjoy your time with Spinstag Casino in a safe, informed and controlled way. Gambling should be a form of entertainment, and we are committed to helping you stay in control of your play. If you ever feel that gambling is becoming less fun or is affecting your life, there are practical steps you can take immediately. This page explains the tools we offer, signs to watch for, and the support options available to you and those close to you.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Spinstag Casino provides several tools to help you manage how much and how often you play. These are designed to be easy to use and to take effect quickly.

  • Deposit limits: Set daily, weekly or monthly deposit caps to control how much money you add to your account.
  • Reality checks and session reminders: Receive pop-up reminders about session length so you can take regular breaks.
  • Time-out / cool-off: Temporarily suspend access to your account for a chosen period when you need a short break.
  • Self-exclusion: Choose a longer-term or permanent exclusion if you need extended time away from gambling.

Some of these controls can be set directly in your account settings. Others may require contacting our support team to activate. All requests are treated sensitively and handled promptly.

Links to Support Organizations

We recognise that some people need more help than our tools can provide. We do not provide direct links to external organisations from this page, but we encourage you to seek support from local or national services in your area if you feel you need further assistance.

If you are unsure where to start, consider contacting your local health services, a counselling provider, or a national helpline that specialises in gambling-related support.

Warning Signs of Problem Gambling

Being aware of changes in behaviour can help you take action early. The following are common warning signs that gambling may be becoming a problem:

  • Spending more time or money than you intended
  • Chasing losses or increasing bets to try to win back money
  • Neglecting work, study, family or social commitments
  • Feeling anxious, irritable or restless when not gambling
  • Borrowing money or using essential funds to gamble
  • Hiding activity or lying about gambling

If you recognise one or more of these signs in yourself or someone close to you, take action now — it is easier to regain control early.

How to Set Limits and Use Controls

Practical, simple steps can reduce harm and help you gamble responsibly.

  • Decide in advance how much time and money you can afford to spend on gambling and stick to it.
  • Use deposit limits to prevent impulse top-ups. Set them conservatively and review them regularly.
  • Enable session reminders and set a maximum session length. Take breaks and avoid playing when stressed or tired.
  • Avoid using bonuses or promotions as a reason to increase your usual spend.
  • If limits are no longer sufficient, use time-out or self-exclusion to remove access while you seek support.

Self-Exclusion and Account Closure

If you decide you need to step away for a longer period, self-exclusion is an effective option.

  • Self-exclusion blocks access to your account for a period you choose and can be extended or made permanent.
  • Time-out (short-term suspension) is available if you want a temporary break without closing your account.
  • To request self-exclusion or full account closure we may ask you to contact support. These requests are treated confidentially.
  • Be aware that self-exclusion from our service does not automatically include national self-exclusion registers — if you wish to exclude yourself from multiple operators or national registers, please contact appropriate local services in your area.

Getting Help and Support

If gambling is causing you distress, getting support is a strong and positive step. You do not need to manage this on your own.

  • Reach out to our support team via live chat or email to discuss account controls, self-exclusion or any concerns you have — we are available to help in a non-judgmental way.
  • Consider talking to a healthcare professional or a trained counsellor who specialises in gambling-related issues.
  • If you face financial difficulties linked to gambling, consider speaking confidentially with a financial adviser or debt counsellor.

For Friends and Family

If you are worried about someone close to you, your support can make a big difference. Approach the situation with care and compassion.

  • Start a calm, non-confrontational conversation. Listen and express concern rather than blame.
  • Encourage practical steps: setting deposit limits, using time-outs, contacting support, or seeking professional help.
  • Protect shared finances: consider changing account access, joint card arrangements or seeking independent financial advice if necessary.
  • Seek support for yourself. Supporting someone with a gambling problem can be stressful and you may benefit from confidential advice.

Account Security and Verification

We take account safety seriously. To help protect you and reduce harm, we may ask for identity verification before processing withdrawals or making account changes.

  • Verification may include ID, proof of address and confirmation of payment methods.
  • Verification checks help prevent fraud and may lead to temporary holds on withdrawals until complete.
  • If you need help with verification or have concerns about account access, contact our support team for guidance.

How We May Intervene

Our priority is player safety. In some cases we may take steps to protect a player’s wellbeing.

  • We may temporarily restrict or suspend an account if we detect signs of problem gambling, suspicious activity or breaches of our terms.
  • We may limit access to bonuses or adjust wagering options if they appear to contribute to risky behaviour.
  • If we request additional information for security or regulatory reasons, delays to transactions can occur until checks are complete.

Contacting Support

We are here to help you with any aspect of responsible play.

  • Live chat: available for urgent queries and to help activate controls.
  • Email: use this channel for detailed requests such as self-exclusion or account closure.
  • When contacting us, be as clear as you feel comfortable: tell us what you want to achieve and we will explain the available options and next steps.

Remember: asking for help is a sign of strength. If gambling is affecting your life or the life of someone you care about, take one small step today — set a limit, take a time-out, or reach out. We will support you through the process with respect and confidentiality.